A Palo Alto Engineer provides support, evaluation, and research into the deployed Palo Alto Networks equipment’s processes and problems. The technician will assume responsibility as the subject matter expert (SME) of the Palo Alto Networks products, such as firewalls, IPS/IDS, and VPN, among others.
The engineer is responsible for deploying, designing, configuring, maintaining, and fixing most of the network security implementations of Palo Alto Networks. This individual must be ready to work flexible hours and be able to lift equipment of up to 60 lbs, besides moving, racking and installing them.
Engineers need to be excellent communicators (written and verbal) and team players. They prioritize, adhere to timelines, and manage projects. Engineers must be ready to work flexible hours and need to adjust to changing environments. They must have adept customer-service skills.
They should possess excellent analytical and problem-solving skills because their job mandates them to help detect, communicate, and fix issues so that the availability and performance of the investments in IT networks are optimal. Engineers need to be technically very proficient and driven to administer and support network and security infrastructure.
They must be prepared for physical work which would involve lifting and carrying quite heavy items, including computer systems and their peripherals.
Engineers need to be skillful in operating computer components. They would, at times, need to work within the confines of a computer data center and be able to put up with the noise and temperature there.